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Kilian Hardware Co.
8450 Germantown Avenue
Philadelphia, PA 19118

Phone: 215-247-0945
Fax: 215-247-1870

Shipping:

If you select "Ground (Continental US) (Calculated Automatically)", which is the default shipping method, shipping charges are calculated for the continental US only. Other destinations (Offshore US and International) and rush shipping methods (Air Shipments) will be calculated later and added to your order total. If you select "Mail", postage charges will be added to your order.

Smaller, less valuable packages are usually shipped US Priority Mail with Delivery Confirmation. We have found that US Priority Mail is actually faster than Fedex or UPS ground to many locations.

Larger packages are shipped by Fedex or UPS. They will email you with the tracking number of your package.

Next Day Air charges can get quite expensive. You MUST include a phone number where you can be reached. (you will be asked for a phone number when you order), we may try to call you if the shipping charges are excessive. We may or may not ship your air shipment if we cannot contact you by telephone. However, we will usually err on the side of following your instructions to the letter. If we do ship your air shipment, you are responsible for the full shipping cost.

International Shipments are sent by Mail or UPS. We will contact you if the shipping cost is excessive. Expect to pay at least $25US for international shipping, even for small orders.

Regular Store Hours:

Monday-Friday 8:30-5:30 Saturday 8:30-5:00 Sunday 10:00-3:00

Summer Store Hours (July 4th through Labor Day)

Monday-Friday 8:30-5:30 Saturday 8:30-2:00 Sunday 10:00-2:00

Closed on New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.

Hours subject to change during holiday weekends. Call 215-247-0945 for more information.

How to get here:

From the Norristown exit of the Pennsylvania Turnpike or the Plymouth Meeting exit of the Blue Route #476 take Germantown Pike East about 4 miles. Once you hit cobblestones, we're about 2 blocks further on your right. --OR-- From Route 76 Schuylkill Expressway take Lincoln Drive until it ends then take a right onto Allens Lane and a left onto Germantown Avenue and look for us on the left in about 2 miles.

Returns:

All returns must be made within 30 days of receipt of order. Full credit issued if returned within this time period. Exceptions noted below.

No credit on custom orders. No credit on items returned damaged because of insufficient packaging. Please repackage your returns carefully. Please include a copy of your receipt.

Please order samples before ordering large quantities of anything. Returns are costly to us, when returning large quantities or large dollar values, we may access a restocking charge.

Of course, we would accept returns of any item sent in error.