All returns must be made within 30 days of receipt of order. Full credit issued if returned within this time period. Please Contact Us with your order number and details about the product you would like to return. Exceptions noted below.
No credit on custom orders. No credit on items returned damaged because of insufficient packaging. Please repackage your returns carefully. Please include a copy of your receipt.
Please order samples before ordering large quantities of anything. Returns are costly to us, when returning large quantities or large dollar values, we may assess a restocking charge.
Of course, we would accept returns of any item sent in error.
Select from the available methods at checkout. If you select a specific service, we will send your order as you specify.
Economy shipping is meant to provide a lower cost option, and orders with this method will be sent via the carrier of our choice.
Please note that orders with FedEx Overnight or FedEx 2 Day shipping must be placed before 11:30 am ET if you need the package to arrive in one or two business days respectively. Orders with UPS Next Day or Second Day Air shipping need only be placed before our closing time to arrive in one or two business days respectively. Note that while they deliver promptly the vast majority of the time, FedEx and UPS do not guarantee shipping timelines. Saturday delivery is only available in some areas of the country, and Sunday delivery is most likely not possible at this time.
We ship internationally. Please select from the shipping options available in your area, and we will send your order via the carrier and method you select. EU customers: please provide your EORI number at checkout.
For orders over $400 shipped to residential addresses, an indirect signature may be required. This means that you will have to either sign for your package on delivery or opt out via a note left on your door. For orders over $400 shipped to business addresses, a direct signature may be required.
If you don't see any shipping methods appear at check out or need help, please call us at 215-247-0945, and we would be happy to assist you.