Privacy Policy

Kilian Hardware Privacy Policy

Effective Date: October 27, 2006
Last Updated: October 12, 2026

Kilian Hardware respects the privacy of our customers and visitors to our website. We are committed to protecting the personal information entrusted to us and using it responsibly in connection with our business operations.

What This Privacy Policy Covers

This Privacy Policy explains how Kilian Hardware collects, uses, maintains, and shares personal information obtained through our website, retail store, telephone communications, email correspondence, text messaging, and other customer interactions.

Personal information includes information that identifies or can reasonably be associated with an individual, such as a name, mailing address, email address, telephone number, or order information.

This policy applies to information collected and maintained by Kilian Hardware. Third-party companies that provide services to us may also have their own privacy policies governing their operations.

Key Provisions

  • We do not sell or rent our customers' personal information to outside parties.

  • We do not make unsolicited marketing calls or send unsolicited marketing emails or text messages.

  • We use personal information primarily to fulfill orders, respond to customer inquiries, provide customer service, and operate our business.

  • We share customer information with service providers as reasonably necessary to support our business operations, provide requested services, or comply with applicable legal requirements.

  • We do not share customers' mobile telephone numbers or text messaging consent information with third parties or affiliates for their own marketing or promotional purposes.

Information Collection and Use

General

Kilian Hardware collects personal information when customers place orders, request quotations, create accounts, contact us by telephone, email, or text message, visit our retail store, or otherwise provide information to us.

Depending on the nature of the interaction, information collected may include:

  • Name, billing address, shipping address, telephone number, and email address

  • Order details, purchase history, and product preferences

  • Information provided in customer service inquiries or requests for quotations

  • Text messages, photographs, and other materials voluntarily provided by customers

  • Payment transaction details necessary for order processing, accounting, and customer service

Kilian Hardware uses this information for purposes including:

  • Processing and fulfilling orders

  • Providing quotations and product information

  • Communicating about order status, availability, delays, and deliveries

  • Responding to customer questions and requests for assistance

  • Identifying products and assisting with hardware selection

  • Maintaining business records and providing customer service

  • Operating, maintaining, and improving our website and business services

We do not use customer information to send unsolicited marketing communications.

Payment Information

Kilian Hardware does not store customers' credit card numbers.

Payments made through our website are processed by Braintree, a third-party payment processing service. Credit card information is handled through Braintree's payment processing systems and is not stored by Kilian Hardware.

For telephone and in-store transactions, credit card information is entered into payment processing equipment or systems to complete the transaction. Kilian Hardware does not maintain records of customers' complete credit card numbers.

We retain transaction details as necessary for order fulfillment, customer service, refunds, accounting, and other legitimate business purposes.

Text Messaging and Customer Service Communications

Kilian Hardware offers an optional text messaging service for customers who request order-related notifications or customer service assistance.

Customers may request text messaging when placing an order, visiting our store, speaking with an employee by telephone, or communicating with us through text messaging.

Text messages may include:

  • Notifications when special orders are ready for pickup

  • Updates regarding orders, delays, product availability, or other order-related issues

  • Photographs of products, hardware, or other information relevant to customer inquiries

  • Responses to questions or requests for customer assistance

  • Follow-up communications regarding telephone conversations or in-store visits

Customers may also send text messages and photographs to Kilian Hardware to request assistance with product identification, selection, orders, or other customer service matters, where supported by our messaging service.

For these purposes, we may collect and maintain customers' mobile telephone numbers, text messages, photographs, order information, messaging preferences, and related communications.

Our text messaging service is intended for transactional and customer service communications, not marketing or promotional messages.

Participation in our text messaging service is voluntary and is not required as a condition of making a purchase.

Customers may opt out of receiving text messages at any time by replying STOP to a message from Kilian Hardware. For assistance, customers may reply HELP or contact us at 215-247-0945.

Message frequency varies based on order activity and customer service needs. Message and data rates may apply.

Additional information about our messaging service is available in our Text Messaging Terms & Conditions.

Information Sharing and Disclosure

Kilian Hardware does not sell or rent customers' personal information to third parties.

We may share personal information with trusted third-party service providers as reasonably necessary to operate our business, process payments, fulfill orders, arrange deliveries, provide customer service, and maintain our website and business systems.

These service providers may include:

  • E-commerce and payment processing providers that support our online store and process transactions.

  • Shipping and delivery providers that receive information necessary to prepare, ship, and deliver customer orders.

  • Order management and customer communication providers that help us manage orders, respond to inquiries, and deliver text messages and other customer communications.

  • Website hosting, analytics, and technology providers that support our website's functionality, security, and performance.

We share information with these providers as reasonably necessary for the services they perform.

For example, shipping providers may receive customers' names, delivery addresses, telephone numbers, and email addresses to process shipments and provide delivery notifications. Customer names and delivery addresses may appear on shipping labels attached to packages.

Kilian Hardware may also disclose personal information when required by law, legal process, or when reasonably necessary to investigate fraud, protect personal safety, or establish, exercise, or defend legal claims.

Mobile Information and Text Messaging Privacy

Kilian Hardware does not sell, rent, or share customers' mobile telephone numbers or personal information with third parties or affiliates for their own marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We use third-party messaging service providers as necessary to deliver and manage customer text messages. These providers may process mobile telephone numbers, message content, and related information on our behalf to provide the messaging service.

We do not authorize these providers to use our customers' mobile information or messaging consent for their own marketing or promotional campaigns.

Cookies

Our website uses cookies and similar technologies to support website functionality, including shopping cart operations, checkout, and other features necessary for our online store.

Our website operates on the BigCommerce platform, which may use cookies and related technologies to provide its services.

Visitors may manage or block cookies through their browser settings. Disabling certain cookies may affect website functionality, including shopping cart and checkout features.

For additional information about how BigCommerce handles information, please refer to their respective privacy policy:

Information Retention

Kilian Hardware retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, provide customer service, and comply with applicable legal obligations.

Records of completed sales, payments, and shipments may be retained for accounting, tax, legal, and business purposes.

Customer service communications, including text messages and photographs, may be retained as necessary to assist customers, maintain order records, and resolve questions or disputes.

Your Ability to Access, Correct, or Delete Information

Customers may contact Kilian Hardware to request access to, correction of, or deletion of their personal information.

Upon request, we will delete or correct information from our active customer records where reasonably possible, subject to applicable legal requirements and legitimate business recordkeeping needs.

Certain information, including records of completed sales, financial transactions, and shipments, may need to be retained for accounting, tax, legal, or other business purposes.

Customers may also opt out of text messaging at any time by replying STOP.

Confidentiality and Security

Kilian Hardware limits access to personal information to employees and service providers who reasonably need that information to perform their responsibilities or provide services to our customers.

We maintain physical, electronic, and procedural safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

Although we take reasonable measures to protect customer information, no method of electronic storage or transmission is completely secure.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Kilian Hardware is not responsible for the privacy practices or content of websites that we do not operate or control.

We encourage visitors to review the privacy policies of third-party websites and services they choose to use.

Changes to This Privacy Policy

Kilian Hardware may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updates will be posted on our website with a revised "Last Updated" date.

Questions and Contact Information

If you have questions about this Privacy Policy, our information practices, or your personal information, please contact us:

Kilian Hardware
8450 Germantown Avenue
Philadelphia, PA 19118

Telephone: 215-247-0945

Effective Date: October 27, 2006
Last Updated: October 14, 2026