Privacy Policy

What This Privacy Policy Covers

  • This policy covers how Kilian Hardware treats personal information that Kilian Hardware collects and receives, including information related to your past use of Kilian Hardware products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
  • This policy does not apply to the practices of companies that Kilian Hardware does not own or control, or to people that Kilian Hardware does not employ or manage.

Key provisions

  • We do not sell or rent your personal information to outside parties.
  • We do not sell or market any products or services to you without your consent.

Information Collection and Use


  • Kilian Hardware collects personal information when you place an order or call or fax or email us and provide us with this personal information.
  • When orders are placed electronically through the website, your credit card information is never viewed by any Kilian's employee, nor is it ever stored on any computer owned or operated by Kilian hardware. We can only bill your credit card once for each order placed. We cannot re-use a credit card number at a later date.
  • When orders are placed over the telephone, your credit card information is keyed only into a credit card terminal and no record is ever made of your credit card. We are unable to re-use a credit card number at a later date because no record is ever made of it.
  • Kilian Hardware uses information for the following general purposes: to fulfill your orders for products, contact you regarding quotes and replying to information requests. Kilian Hardware does not make unsolicited sales calls or send unsolicited emails for advertising or marketing purposes.
  • Kilian Hardware may provide to United Parcel Service some of your personal information, including your address, telephone number and email address. Your email address is used only for shipment notification purposes. Your delivery address and telephone number will be printed in plain sight on the outside of any box delivered by UPS. For more information on UPS privacy policy go to
  • Kilian hardware may provide to the US Postal Service your delivery address. This address will be printed in plain sight on the outside of the box of any package delivered by the USPS. For more information on USPS privacy policy visit

Information Sharing and Disclosure

  • Kilian Hardware does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products you've requested, when we have your permission, or under the following circumstances:
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.


  • Kilian Hardware is hosted by Yahoo! Store and uses Yahoo! Shopping Cart. Yahoo! may set and access cookies on your computer but none of this information is used by Kilian Hardware.
  • For Big Commerce privacy policy visit

Your Ability to Edit and Delete Your Account Information and Preferences

  • Upon request, we will delete any customer’s information from our active customer database. We retain records of completed sales and records of packages shipped.

Confidentiality and Security

  • We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
  • We have physical, electronic, and procedural safeguards to protect personal information about you.

Changes to this Privacy Policy

  • Kilian Hardware may update this policy.

Questions and Suggestions

  • If you have questions or suggestions, please contact us at: 
  • Kilian Hardware 8450 Germantown Avenue Philadelphia, PA 19118 215-247-0945 fax 215-247-2762

Effective Date: October 27, 2006 Updated October 10, 2013.