All returns must be made within 30 days of receipt of order. Full credit issued if returned in new condition within this time period. A copy of the receipt and reason for return should be included in the box you send back. Please Contact Us with your order number and details about the product you would like to return. Exceptions noted below.

Returns of Emtek products will have a 25% restocking fee. 

No credit on custom orders, including custom lengths of weatherstrip, tinted paint, and made-to-order thresholds as examples.

No credit on items returned damaged because of insufficient repackaging. Please repackage your returns carefully.

Please order samples before ordering large quantities of anything. Returns are costly to us, when returning large quantities or large dollar values, we may assess a restocking charge.

We do not refund shipping costs.

Of course, we would accept returns of any item sent in error.