Return Policy
We accept returns on most items if they are postmarked within 30 days of receipt and returned in new, unused condition. Full credit will be issued unless an exception applies, as outlined below.
Exceptions & Restocking Fees
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Emtek products: Subject to a 25% restocking fee.
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Custom orders: Non-refundable. This includes, but is not limited to, custom lengths of weatherstrip, tinted paint, and made-to-order thresholds.
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Damaged returns: Items damaged due to insufficient packaging will not receive credit. Please pack your return carefully.
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Quotes: For orders that were quoted by email, return information stated on the quote applies.
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Shipping fees: Non-refundable.
Bulk Discount Adjustment
If your order included a bulk pricing discount and you return part of the quantity, the original discount may no longer apply. In that case, your refund will be adjusted to reflect the correct pricing for the items you are keeping.
Order Errors
If you received an item in error, we will gladly accept the return and cover all related costs. Please contact us right away.
Return Instructions
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Review this return policy to confirm your item qualifies.
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Download and print our Return Form.
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Include the completed form in your return package.
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Pack your return securely and ship to:
Kilian Hardware
ATTN: Returns
8450 Germantown Avenue
Philadelphia, PA 19118
215-247-0945
If you're unable to print the form, you may include your packing slip and a note indicating which items you're returning and why.
Once your eligible return is received and inspected, we’ll issue a refund to your original payment method.
If you have questions, Contact Us—we're happy to help.